Make a Repair Request
We aim to answer all maintenance requests by the end of the following business day. Please remember, our maintenance department responds to routine calls Monday - Friday.
The best way to request maintenance assistance is via the tenant portal. Simply log in and create your request; a member of our team will review your information and be in touch as soon as possible to schedule a visit.
When possible, we will work with you to schedule a convenient appointment. Please note, in some cases this may not be possible.
24/7 Emergency Assistance
Call our maintenance line for all maintenance needs, including emergency assistance: (209) 269-8111
Before you Submit a Repair Request...
Before you submit a repair request, please take a few moments to read over the repair checklist below:
| Smoke detector won’t work when tested | Monthly check and replace battery. Notify maintenance at once if still not working |
| Smoke detector beeps softly on and off | Check and replace battery. |
| No power to plugs or switches | Check breaker panel or fuse box. Check and reset. |
| Garbage disposal won’t work | Push reset button on disposal or use allen wrench and turn. |
| No hot water | Check thermostat on hot water tank. Is pilot light lit? Check breaker panel or fuses valve closed. |
| Hot water “TOO HOT” | Check thermostat on tank and turn down. |
| Faucet or toilet leaks | Turn off water fixture under sink, toilet at valve and notify maintenance. |
| Toilet plugged | Try plunger. If still plugged call maintenance. |
| Sink plugged | Remove hair from drain |
| Heater not working | Check thermostat. Check button or pilot lights. Furnace covers on correctly? Is pilot light lit? Breaker tripped? |
| Dishwasher won’t drain | Clean food out of bottom of dishwasher. Clean float. Rinse dishes before washing. Use jet dry once a month. Jet dry prevents hard water build up. |
| Refrigerator too warm or too cold | Check thermostat, set correctly. Front and Back grills clean. Clean out drain hole. |
A $75 fee will be assessed if any of the following occur:
- Tenants who request to be present during the visit and are not available at the scheduled time.
- A loose dog (not in a kennel or restrained in another room)
- Property manager's key doesn't work, as tenant has changed the locks.
- A minor (17 years or younger) is present without an adult.
In the event of an emergency situation, please call us for help: 1-888-266-7785. The following instances are considered emergencies:
Security
Flooding
No Water
Fire
Please note, we receive many phone calls about air conditioning problems. While we understand that air conditioning issues are frustrating, we cannot treat such requests as an emergency. We will, however, give your request top priority.
It may take some time for us to obtain owner authorization for requested repairs, so we thank you in advance for your patience as we coordinate with the homeowner and our vendor.